VegasParadise Privacy Policy

At Vegas Paradise, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our online casino services. By accessing or using the VegasParadise platform, you acknowledge that you have read and understood this policy. We are committed to handling your data responsibly and in full compliance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Here at VegasParadise, we operate under ProgressPlay Ltd, a company registered in Malta (Company No. C58305). Our services are licensed and regulated, and we hold a licence issued by the Malta Gaming Authority (MGA/B2C/231/2012, issued 16 April 2013). Our Vegas Paradise online casino is available exclusively to players in the United Kingdom. As a data controller, we are responsible for deciding how and why your personal data is processed.

Information We Collect

When you register and play at VegasParadise casino, we may collect a range of personal information about you. This data is necessary for us to provide our services safely and legally. We collect the following types of information:

Full name, date of birth, and contact details including email address and phone number
Residential address and proof of identity or address documents
Payment information, including debit card details and e-wallet account data
Gaming activity, transaction history, and account preferences
Device information, IP address, and browser type when you access our Vegas Paradise mobile casino or desktop site
Communications you send us via live chat, email, or our contact form
Responses to promotions, including details related to our Vegas Paradise bonus offers

How We Use Your Information

At VegasParadise, we use the information we collect for specific, lawful purposes. We do not sell your data to third parties. Our primary reasons for processing your personal data include:

Verifying your identity and age to comply with UK gambling regulations
Processing deposits and withdrawals through methods such as debit cards, PayPal, Skrill, and Neteller
Administering your account and delivering our casino services, including the VegasParadise mobile app and desktop platform
Managing bonus offers, including the Vegas Paradise welcome bonus, free spins, free bets, and promotional codes
Fulfilling our responsible gambling obligations, including stake limits and self-exclusion tools
Detecting and preventing fraud, money laundering, and other illegal activities
Sending you marketing communications where you have given your consent
Improving our platform, including the VegasParadise casino app and mobile casino experience

Legal Basis for Processing

We at VegasParadise process your data under several lawful bases as defined under UK GDPR. These include the performance of a contract with you, compliance with our legal obligations as a licensed operator, protection of our legitimate business interests, and your explicit consent where required. Where we rely on consent, you have the right to withdraw it at any time by contacting our support team.

Data Sharing and Third Parties

Our Vegas Paradise platform works with trusted third-party service providers to deliver a complete gaming experience. We may share your data with:

Payment processors and financial institutions handling your transactions
Identity verification and age verification providers
Game providers such as Microgaming, NetEnt, Playtech, Evolution, and approximately 78 other studios integrated into our VegasParadise casino
Regulatory authorities and law enforcement agencies where legally required
Our parent company, ProgressPlay Ltd, and affiliated brands within the network
Analytics and marketing platforms, subject to data processing agreements

We never sell, rent, or trade your personal information to unrelated third parties for their own marketing purposes.

Cookies and Tracking Technologies

At Vegas Paradise, we use cookies and similar tracking technologies to enhance your experience on our site. These tools help us understand how you navigate our platform, remember your preferences, and ensure our VegasParadise casino online functions correctly. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect your ability to use some features of our service.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy and to comply with our legal obligations. As a licensed gambling operator, we at VegasParadise are required to keep certain records for a minimum period defined by applicable law and regulatory guidelines. Once data is no longer needed, we securely delete or anonymise it.

Your Rights

Under UK data protection law, you have rights regarding your personal information. Our VegasParadise team is here to help you exercise these rights, which include:

The right to access the personal data we hold about you
The right to correct inaccurate or incomplete information
The right to request deletion of your data in certain circumstances
The right to restrict or object to certain types of processing
The right to data portability
The right to withdraw consent at any time where processing is based on consent
The right to lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at customersupport@instantgamesupport.com or submit a request through our contact form. We aim to respond to all requests within 30 days.

Security of Your Data

We at VegasParadise implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our Vegas Paradise casino uses encryption protocols and secure server infrastructure to safeguard all information transmitted through our platform. While we take every reasonable precaution, no online service can guarantee absolute security, and we encourage you to keep your login credentials confidential.

Children and Minors

Our VegasParadise services are strictly available to individuals aged 18 and over. We do not knowingly collect personal data from anyone under the legal gambling age. If we discover that a minor has registered on our platform, we will immediately suspend the account and delete any associated data in accordance with our obligations under UK gambling law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you through the VegasParadise platform or by email. We encourage you to review this page periodically to stay informed about how we protect your information. Continued use of our services after any updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data at Vegas Paradise, please do not hesitate to reach out to our dedicated support team. We are available 24/7 via live chat, or you can email us at customersupport@instantgamesupport.com. For formal complaints, please contact us at complaints@instantgamesupport.com. We are here to help and committed to resolving any data protection concerns promptly and transparently.

Content updated: July 13, 2026